General Terms and Conditions

1. Applicability
1.1 To all offers, orders and agreements of ENGEL. Celebrate Life, Visserstraat 14, 7324 AL Apeldoorn (part of SENSO Retail B.V. KVK 76312666), these General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to the exclusion of any other general terms and conditions.
1.2 Accepting an offer or placing an order means that you accept the applicability of these Conditions.
1.3 The provisions of these Terms and Conditions may only be deviated from in writing, in which case the other provisions will remain in full force.
1.4 All rights and entitlements, such as in these Conditions and in any further agreements for the benefit of ENGEL. Celebrate Life are stipulated, are also stipulated for the benefit of by ENGEL. Celebrate Life engaged intermediaries and other third parties.

The right of withdrawal is excluded for customized products.
Because all products are made according to the imprint you supply and are therefore custom-made, the orders you have placed cannot unfortunately be returned. If you think that we have not carried out your order correctly, you can report this to us within 14 days of receipt of your order by e-mail or by telephone and we will look for a solution. Because we work with the layout and texts/photos supplied by you, unfortunately we cannot do anything about it if you are ultimately not satisfied with the layout.

2. Agreement
2.1 An agreement is only concluded after acceptance of your order by ENGEL. Celebrate Life is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, ENGEL. Celebrate Life within ten (10) working days after receiving the order.

3. Prices/Offers
3.1 All offers from ENGEL. Celebrate Life are non-committal and ENGEL. Celebrate Life expressly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations.
3.2 All prices are stated in euros (€), including VAT and excluding shipping costs.
3.3 By-products are only optional, there is no obligation.

4. Delivery
4.1 The ENGEL. Celebrate Life specified delivery time of ordered before a certain time is shipped the same (working) day is always pursued and is achieved in almost all cases. Delivery on Sunday/Monday is limited and will not be delivered by PostNL. If delivery is late, we can submit a complaint at your request. There may be force majeure.
4.2 The delivery of the products takes place at the place indicated by you. If you have accidentally entered an incorrect address, you can report this to our customer service. If a product has to be sent again because you have provided an incorrect delivery address, the extra shipping costs may be charged to you.
4.3 The text on the product is made exactly as you supply it. Spelling errors will not be corrected by us and you must provide photos properly.
4.4 Colors may sometimes differ, this may have to do with the picture or the type of product.
4.5 The properties of different products, including colour, thickness and weight, may differ from each other, because we are dependent on the relevant suppliers.
4.6 Orders placed on Saturdays or Sundays and on working days after 6.30 pm can only be processed on the next working day.

5. Retention of Title
5.1 Ownership of the delivered products will only transfer if you have paid ENGEL all that you owe under any agreement. Celebrate Life owe, has fulfilled. The risk with regard to the products is already transferred to you at the time of delivery.

6. Complaints and Liability
6.1 You have the obligation to examine upon delivery whether the products comply with the agreement. If not, bring ENGEL. Celebrate Life thereof as soon as possible and in any case within fourteen (14) days after delivery, or at least after observation was reasonably possible, in writing and stating reasons.
6.2 If it has been demonstrated that the products do not comply with the agreement, ENGEL. Celebrate Life the choice to replace the relevant products, if desired against return, by new products or by reimbursement of the cost price including shipping costs, at the choice of the customer.
6.3 The costs of and the risk for any return shipment are borne by the customer.

7. Copyright of Print Designs, Disclaimer of Liability
7.1 The designs as they appear on the website of Engelpunt.com have been commissioned by ENGEL. Celebrate Life designed by a recognized design agency. Using these images without prior written permission is not permitted and will be challenged through legal channels if necessary.
7.2 If the customer supplies his own design, or exercises influence on the product in any other way, the customer will give ENGEL. Celebrate Life the assurance that no rights of third parties rest on the imprint. In that case, any infringements will be fully borne by the customer.
7.3 The customer shall ENGEL. Indemnify Celebrate Life against any claims and claims based on infringement of such rights of third parties. The customer reimburses ENGEL. Celebrate Life all resulting costs for defense and other damage.
7.4 ENGEL. Celebrate Life can use your design on the site (as an example, not as an item for sale). If you indicate that you do not agree with this, we will remove the design (as an example) from the Engelpunt.com website within 24 hours.

8. Electronic Communications and Evidence
8.1 For misunderstandings, mutilation or loss of files, delays or improper transmission of data and messages as a result of the use of the Internet or any other means of communication in the traffic between the Customer and ENGEL. Celebrate Life (or third parties engaged by the Customer) is ENGEL. Celebrate Life is not liable, unless and insofar as there is intent or gross negligence on the part of ENGEL. Celebrate Life.
8.2 ENGEL’s administration. Celebrate Life counts as full proof of the existence, content and performance of the agreement with the Customer in any legal proceedings, until proved to the contrary by the party who invokes the fact that the evidence is not reliable.

9. Force majeure
9.1 Without prejudice to its other rights, ENGEL. In case of force majeure, Celebrate Life has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by notifying you of this in writing and without ENGEL. Celebrate Life is obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
9.2 Force majeure is understood to mean any shortcoming that cannot be attributed to ENGEL. Celebrate Life can be attributed, because it is not due to its fault and is not for its account under the law, legal act or generally accepted views. We also understand force majeure when a delivery has been lost at the customer or mail. As a service, ENGEL. Celebrate Life a one-time re-shipment.

10. Miscellaneous
10.1 If one or more of the provisions of these Conditions or any other agreement with ENGEL. Celebrate Life should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by an ENGEL. Celebrate Life to adopt new legally permissible comparable provision.
10.2 We apply proofs for quantities larger than 100 pieces.
10.3 A free gift and/or pendant is a free product and while stocks last. When these are not in stock at ENGEL. Celebrate Life, we are not obliged to provide it.
10.4 ENGEL. Celebrate Life is authorized to use third parties for the execution of your order(s).
10.5 Embroidery is embroidered up to 8 cm as standard, if you want the print to be embroidered larger, this must be done in writing and only in consultation with an additional payment to SENSO Retail B.V..
10.6 Embroidered items are usually delivered within three working days, this can take up to five working days.
10.9 Products must be washed according to the washing instructions in the garment.
10.10 Invoices that are not paid are handed over to a collection agency.
10.11 Logos of companies can be used for inspiration (our customers) on the website Engelpunt.com

11. Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as to these Terms and Conditions, are exclusively governed by Dutch law
11.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.

GENERAL TERMS AND CONDITIONS FOUNDATION WEBSHOP KEURMARK

These General Terms and Conditions of Stichting Webshop Keurmerk have been established in consultation with
the Consumers’ Association in the context of the Self-Regulation Consultation Coordination Group (CZ) of the
Social and Economic Council and come into force on 1 June 2014.
These General Terms and Conditions will be used by all members of the Stichting Webshop
Quality mark with the exception of financial services as referred to in the Financial Supervision Act and for
insofar as these services are supervised by the Netherlands Authority for the Financial Markets.

Index:
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercising the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of the entrepreneur upon withdrawal
Article 10 – Exclusion right of withdrawal
Article 11 – The price
Article 12 – Compliance and extra guarantee
Article 13 – Delivery and performance
Article 14 – Duration transactions: duration, cancellation and renewal
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Additional or deviating provisions
Article 19 – Changes to the general terms and conditions of Stichting Webshop Keurmerk

Article 1 – Definitions
In these terms and conditions:
1. Supplementary agreement: an agreement in which the consumer buys products, digital content
and/or acquires services in connection with a distance contract and these matters, digital
content and/or services are provided by the entrepreneur or by a third party based on
an agreement between that third party and the entrepreneur;
2. Reflection period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who is not acting for purposes related to his
trade, business, craft or professional activity;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Continuing performance contract: an agreement that extends to the regular delivery of goods and services
and/or digital content over a period of time;
7. Durable data carrier: any tool – including e-mail – that the
enables the consumer or entrepreneur to store information that is personally addressed to him
save in a way that is future reference or use over a period of time
tailored to the purpose for which the information is intended, and that unaltered reproduction of the
enables stored information;
8. Right of withdrawal: the option of the consumer to waive the payment within the cooling-off period
distance contract;
9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and
offers products, (access to) digital content and/or services to consumers at a distance;
10. Distance contract: an agreement between the entrepreneur and the consumer
is concluded within the framework of an organized distance selling system
products, digital content and/or services, up to and including the conclusion of the agreement
use is made exclusively or jointly of one or more techniques for communication on
distance;
11. Model withdrawal form: the European form included in Annex I of these terms and conditions
model withdrawal form;

12. Technique for distance communication: means that can be used for closing
an agreement, without the consumer and entrepreneur having to be in the same room at the same time
have come together;

Article 2 – Identity of the entrepreneur

ENGEL. Celebrate Life
Fish street 14
7324 AL Apeldoorn
the Netherlands

SENSO Retail B.V.
Fish street 14
7324 AL Apeldoorn
the Netherlands

• Telephone number – 055 360 6537 (Mon. to Fri. 9:00-17:00)
• E-mail address – info@engelpunt.com & info@engelpunt.nl
• Chamber of Commerce number: 76312666
• VAT no: NL860584343B01

If the activity of the entrepreneur is subject to a relevant licensing system: the
information about the supervisory authority;
If the entrepreneur exercises a regulated profession:
– the professional association or organization with which he is affiliated;
– the professional title, the place in the EU or the European Economic Area where it was awarded;
– a reference to the professional rules that apply in the Netherlands and indications where
and how these professional rules are accessible.

Article 3 – Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every
concluded distance contract between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of this general
conditions made available to the consumer. If this is not reasonably possible,
indicate to the entrepreneur before the distance contract is concluded how the
general terms and conditions can be viewed at the entrepreneur and that they are at the request of the consumer
be sent free of charge as soon as possible.
3. If the distance contract is concluded electronically, contrary to the previous paragraph
and before the distance contract is concluded, the text of these general terms and conditions
be made available to the consumer electronically in such a way that
it can be easily stored by the consumer in a sustainable way
data carrier. If this is not reasonably possible, the distance contract will be concluded before
is concluded, the general terms and conditions will be indicated electronically
can be consulted and that, at the request of the consumer, they are made electronically or
otherwise be sent free of charge.
4. In the event that specific product or
terms and conditions of service apply, the second and third paragraphs are corresponding
apply and the consumer can always invoke conflicting conditions
to the applicable provision that is most favorable to him.

Article 4 – The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be
expressly stated in the offer.
2. The offer contains a complete and accurate description of the products offered,
digital content and/or services. The description is detailed enough to be a good one
assessment of the offer by the consumer. If the entrepreneur uses
makes of images, these are a true representation of the offered
products, services and/or digital content. Obvious mistakes or errors in the
offer does not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and
are obligations that are attached to the acceptance of the offer.

Article 6 – Right of withdrawal
By products:
1. The consumer can enter into an agreement regarding the purchase of a product during
a cooling-off period of at least 14 days without giving reasons. The entrepreneur
may ask the consumer about the reason for the withdrawal, but not to state his
reason(s).
2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a predetermined by the consumer
consumer designated third party, who is not the carrier, has received the product, or:
a. if the consumer has ordered several products in the same order: the day on which
the consumer, or a third party designated by him, has received the last product. The
Entrepreneur may, provided he has clearly informed the consumer of this prior to the ordering process
manner, an order of several products with a different
refuse delivery time.
b. if the delivery of a product consists of several shipments or parts: the day
on which the consumer, or a third party designated by him, has received the last shipment or the last
received part;
c. in agreements for regular delivery of products during a certain period
period: the day on which the consumer, or a third party designated by him, first
received the product.
For services and digital content that is not supplied on a material carrier:
3. The consumer can enter into a service contract and a digital supply contract
content that has not been delivered on a tangible medium for at least 14 days without notice
of reasons to dissolve. The entrepreneur may ask the consumer for the reason
withdrawal, but not oblige it to state its reason(s).
4. The cooling-off period referred to in paragraph 3 commences on the day following the conclusion of the agreement.
Extended reflection period for products, services and digital content that is not on a material carrier
delivered if not informed about the right of withdrawal:
5. If the entrepreneur provides the consumer with the legally required information about the right of withdrawal
or has not provided the model withdrawal form, the cooling-off period expires twelve months
after the end of the original, established in accordance with the previous paragraphs of this Article
reflection time.
6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph
provided within twelve months after the commencement date of the original cooling-off period expires
the cooling-off period 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period
1. During the cooling-off period, the consumer will handle the product and the packaging with care. He
will only unpack or use the product to the extent necessary for the nature, the characteristics
and determine the operation of the product. The starting point here is that the consumer
handle and inspect the product only as he would be allowed to do in a shop.
2. The consumer is only liable for the resulting reduction in value of the product
of a way of handling the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for depreciation of the product as the entrepreneur
not provide him with all legally required information about it before or at the conclusion of the agreement
right of withdrawal.

Article 8 – Exercising the right of withdrawal by the consumer and costs thereof
1. If the consumer makes use of his right of withdrawal, he must report this within the cooling-off period
by means of the model withdrawal form or in another unambiguous manner to the
entrepreneur.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1,
the consumer returns the product or hands it over to (an authorized representative of) the
entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The
consumer has in any case observed the return period if he returns the product
before the cooling-off period has expired.
3. The consumer returns the product with all accessories supplied, if reasonable
possibly in original condition and packaging, and in accordance with the reasonable conditions provided by the entrepreneur
and clear instructions.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the
consumer.
5. The consumer bears the direct costs of returning the product. As the
entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur
indicates that it will bear the costs itself, the consumer does not have to pay the costs for the return shipment
wear.
6. If the consumer withdraws after having first expressly requested that the performance of the
service or supply of gas, water or electricity that are not made ready for sale in
a limited volume or certain quantity starts during the cooling-off period, the consumer is the
entrepreneur owes an amount that is proportional to that part of the obligation that
has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full
fulfillment of the commitment.
7. The consumer does not bear any costs for the performance of services or the supply of water or gas
or electricity, which are not put up for sale in a limited volume or quantity, or
to supply district heating, if:
a. the entrepreneur provides the consumer with the legally required information about the right of withdrawal, the
reimbursement of costs in case of withdrawal or has not provided the model form for withdrawal, or;
b. the consumer does not expressly request the commencement of the performance of the service or delivery
of gas, water, electricity or district heating during the cooling-off period.
8. The consumer does not bear any costs for the full or partial delivery of not on a
material carrier digital content supplied, if:
a. prior to its delivery, he has not expressly agreed to commencing
the fulfillment of the agreement before the end of the cooling-off period;
b. he has not acknowledged losing his right of withdrawal when giving his consent;
or
c. the entrepreneur has failed to confirm this statement from the consumer.
9. If the consumer makes use of his right of withdrawal, all additional
agreements legally dissolved.

Article 9 – Obligations of the entrepreneur upon withdrawal
1. If the entrepreneur makes the notification of withdrawal by the consumer electronically possible
he will immediately send an acknowledgment of receipt after receipt of this notification.
2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs
charged by the entrepreneur for the returned product, without delay
within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the
entrepreneur offers to collect the product himself, he may wait with paying back until he has received it
has received the product or until the consumer demonstrates that he has returned the product,
whichever time is earlier.
3. The entrepreneur uses the same means of payment that the consumer has for reimbursement
used, unless the consumer agrees to another method. The refund is free of charge
for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest
standard delivery, the entrepreneur does not have to pay the additional costs for the more expensive method
to pay back.

Article 10 – Exclusion right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but
only if the entrepreneur makes this clear with the offer, at least in time for the closing of the contract
agreement stated:
1. Products or services whose price depends on fluctuations in the financial market
over which the entrepreneur has no influence and which can be done within the withdrawal period
occur
2. Agreements concluded during a public auction. Under a public auction
means a method of sale whereby products, digital content and/or services are sold by the
entrepreneur are offered to the consumer who is personally present or the
opportunity to attend the auction in person, under the supervision of an auctioneer,
and whereby the successful bidder is obliged to purchase the products, digital content and/or services
take;
3. Service agreements, after full performance of the service, but only if:
a. the performance has begun with the express prior consent of the consumer; and
b. the consumer has stated that he will lose his right of withdrawal as soon as the entrepreneur has canceled the
fully executed the agreement;
4. Service agreements for the provision of accommodation, as in the agreement
a certain date or period of performance is foreseen and other than for residential purposes,
freight transport, car rental services and catering;
5. Agreements with regard to leisure activities, if a certain one is included in the agreement
date or period of implementation thereof is provided;
6. Products manufactured according to the consumer’s specifications, which are not prefabricated and
which are manufactured based on an individual consumer choice or decision, or which
are clearly intended for a specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products that are not suitable for reasons of health protection or hygiene
to be returned and of which the seal has been broken after delivery;
9. Products that are irrevocably mixed with other products after delivery due to their nature;
10. Alcoholic beverages the price of which was agreed upon when the agreement was concluded,
but of which delivery can only take place after 30 days, and of which the actual
value depends on market fluctuations over which the entrepreneur has no influence
has;
11. Sealed audio, video recordings and computer software, the sealing of which after
delivery is broken;
12. Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
13. The delivery of digital content other than on a tangible medium, but only if:
a. the performance has begun with the express prior consent of the consumer; and
b. the consumer has stated that he thereby loses his right of withdrawal.

Article 11 – The price
1. During the period of validity stated in the offer, the prices of the offered
products and/or services not increased, except for price changes as a result of changes
in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are
are subject to fluctuations in the financial market and over which the entrepreneur has no influence
on offer, with variable prices. This bondage to fluctuations and the fact that
any prices stated are target prices, will be stated with the offer.
3. Price increases within 3 months after the conclusion of the agreement are only valid
permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only valid
permitted if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the agreement with effect from the day
on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

Article 12 – Compliance with the agreement and extra guarantee
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or
usability and the existing on the date of the conclusion of the agreement
statutory provisions and/or government regulations. If agreed, the entrepreneur
also guarantees that the product is suitable for other than normal use.
2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer
never limits the legal rights and claims that the consumer has under the
agreement against the entrepreneur if the entrepreneur is
failed to fulfill its part of the agreement.
3. An additional guarantee is understood to mean any obligation of the entrepreneur, his supplier,
importer or producer in which it assigns certain rights or claims to the consumer
that go beyond what it is legally obliged to do in case it has failed to comply with the
performance of its part of the agreement.

Article 13 – Delivery and performance
1. The entrepreneur will take the greatest possible care when receiving
and in the execution of orders for products and in the assessment of requests for
provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur
made.
3. With due observance of what is stated in article 4 of these general terms and conditions,
the entrepreneur will process accepted orders expeditiously, but at the latest within 30 days
days, unless a different delivery period has been agreed. If the delivery
is delayed, or if an order cannot or only partially be delivered
carried out, the consumer will receive this no later than 30 days after he placed the order
has message. In that case, the consumer has the right to terminate the agreement without costs
dissolution and the right to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer
has to repay without delay.
5. The risk of damage and/or loss of products rests with the entrepreneur until the
time of delivery to the consumer or a predetermined and to the entrepreneur
announced representative, unless expressly agreed otherwise.

Article 14 – Duration transactions: duration, cancellation and renewal
Cancellation:
1. The consumer can enter into an agreement that has been entered into for an indefinite period and that extends to the
regular delivery of products (including electricity) or services, at all times
cancel with due observance of the agreed cancellation rules and a
notice period of at most one month.
2. The consumer can enter into an agreement that has been entered into for a definite period and that extends to the
regular delivery of products (including electricity) or services, at all times
at the end of the fixed term with due observance of the agreed terms
cancellation rules and a notice period of no more than one month.
3. The consumer can use the agreements referred to in the previous paragraphs:
– cancel at any time and not be limited to cancellation at a specific time or in a
certain period;
– cancel at least in the same way as they have been entered into by him;
– always cancel with the same notice period as the entrepreneur has stipulated for itself.
Extension:
4. An agreement that has been entered into for a definite period and that extends to regular delivery
of products (including electricity) or services, may not be tacit
extended or renewed for a specified duration.
5. Contrary to the previous paragraph, an agreement that has been entered into for a definite period and that
extends to the regular delivery of daily news and weekly newspapers and magazines tacitly
be renewed for a specified period of up to three months, if the consumer has this
extended agreement at the end of the extension with a notice period
of at most one month.
6. An agreement that has been entered into for a definite period and that extends to regular delivery
of products or services, may only be tacitly renewed for an indefinite period if the
consumer may cancel at any time with a notice period of no more than one month. The
notice period is a maximum of three months in case the agreement extends to the arranged, but
less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. An agreement with a limited duration for the regular delivery of daily,
news and weeklies and magazines (trial or introductory subscription) are not
tacitly continued and ends automatically at the end of the trial or introductory period.
Expensive:
8. If an agreement has a duration of more than one year, the consumer may terminate the contract after one year
terminate the agreement at any time with a notice period of no more than one month, unless the
reasonableness and fairness oppose termination before the end of the agreed term
to postpone.

Article 15 – Payment
1. Unless otherwise stipulated in the agreement or additional conditions, the
amounts owed by the consumer must be paid within 14 days after taking effect
of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion
of the agreement. In the case of an agreement to provide a service, this catches
term on the day after the consumer has received the confirmation of the agreement
receive.
2. When selling products to consumers, the consumer may comply with the general terms and conditions
never be obliged to pay more than 50% in advance. When prepayment is
stipulated, the consumer cannot assert any rights with regard to the execution of the
relevant order or service(s), before the stipulated advance payment has been received
occurred.
3. The consumer has the obligation to correct inaccuracies in payment details provided or stated
to report immediately to the entrepreneur.
4. If the consumer does not meet his payment obligation(s) in time, this will be due after he has passed
the entrepreneur has been made aware of the late payment and the entrepreneur has set a deadline for the consumer
of 14 days to still meet his payment obligations, after the
if payment is not made within this 14-day period, the amount still due will be deducted
owes statutory interest and the entrepreneur is entitled to the costs incurred by him
to charge extrajudicial collection costs. These collection costs amount to
maximum: 15% on outstanding amounts up to € 2,500; 10% on the subsequent €
2,500.= and 5% over the next € 5,000.= with a minimum of € 40.=. The entrepreneur can
deviate from the stated amounts and percentages for the benefit of the consumer.

Article 16 – Complaints procedure
1. The entrepreneur has a sufficiently publicized complaints procedure and handles it
the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be made within a reasonable time after the
consumer has discovered the defects, must be submitted fully and clearly described
at the entrepreneur.
3. Complaints submitted to the entrepreneur are counted within a period of 14 days from
the date of receipt. If a complaint has a foreseeable longer processing time
questions, the entrepreneur will respond with a message within the period of 14 days
of receipt and an indication when the consumer can receive a more detailed answer
expect.
4. A complaint about a product, service or the service of the entrepreneur can also be
submitted via a complaint form on the consumer page of the Foundation’s website
Webshop Keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/) The complaint is
then sent to both the relevant entrepreneur and Stichting Webshop Keurmerk.
5. Webshop Keurmerk will not handle a dispute or will discontinue handling it if the
entrepreneur has been granted suspension of payment, has become bankrupt or has been declared bankrupt
business activities has actually ended or the webshop has been suspended by Webshop Keurmerk
or disbarred.
6. A dispute will only be handled by Webshop Keurmerk if the
consumer has first submitted his complaint to the entrepreneur within a reasonable time.
7. The dispute must be submitted to Webshop in writing no later than twelve months after the dispute has arisen
trademark to be applied for.
8. It is also possible to register complaints via the European ODR platform (https://
ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)

Article 17 – Disputes
1. On agreements between the entrepreneur and the consumer to which these general
terms and conditions, only Dutch law applies. Also
if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.

Article 18 – Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be detrimental
of the consumer and must be recorded in writing or in such a way that these
can be stored by the consumer in an accessible manner in a sustainable way
data carrier.

Article 19 – Changes to the general terms and conditions of Stichting Webshop Keurmerk
1. When Stichting Webshop Keurmerk will make a change, we will notify the entrepreneur
inform you through the newsletter and post the latest conditions on our
website (https://www.keurmerk.info/nl/general-conditions/)
2. Changes to these terms and conditions are only effective after they have been made in an appropriate manner
have been published, on the understanding that applicable changes during the term of
an offer, the provision most favorable to the consumer will prevail.

Address Stichting Webshop Keurmerk:
Willemsparkweg 193, 1071 HA Amsterdam