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General Terms and Conditions

1. Applicability
1.1 To all offers, orders and agreements of ENGEL. Celebrate Life, Visserstraat 14, 7324 AL Apeldoorn (part of SENSO Retail B.V. KVK 76312666), these General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to the exclusion of any other general terms and conditions.
1.2 Accepting an offer or placing an order means that you accept the applicability of these Terms and Conditions.
1.3 Deviations from the provisions of these Terms and Conditions are only permitted in writing, in which case the other provisions will remain in full force.
1.4 All rights and entitlements, such as are stipulated in these Conditions and in any further agreements for the benefit of ENGEL. Celebrate Life, are also stipulated for the benefit of any intermediaries engaged by ENGEL. Celebrate Life and other third parties.

The right of withdrawal is excluded for personalised products.
As all products are made to your supplied artwork and are therefore custom-made, orders placed cannot unfortunately be returned. If you believe we have not processed your order correctly, you can notify us by email or telephone within 14 days of receiving your order, and we will find a solution. As we work with the layout and texts/photos supplied by you, we unfortunately cannot be held responsible if you are ultimately unsatisfied with the layout.

2. Agreement
2.1 An agreement is only concluded after acceptance of your order by ENGEL. Celebrate Life is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, ENGEL. Celebrate Life will inform you within ten (10) working days after receiving the order.

3. Prys/Aanbiedinge
3.1 All offers from ENGEL. Celebrate Life are non-committal and ENGEL. Celebrate Life expressly reserves the right to change prices, particularly where this is necessary due to (legal) regulations.
3.2 All prices are stated in euros (€), including VAT and excluding shipping costs.
3.3 By-products are only optional, there is no obligation.

4. Delivery
4.1 The ENGEL. Celebrate Life aims to ship orders placed before a certain time on the same (working) day, and this is achieved in almost all cases. Delivery on Sunday/Monday is limited and will not be carried out by PostNL. If delivery is delayed, we can submit a complaint at your request. Force majeure may apply.
4.2 The delivery of the products will take place at the location specified by you. If you have accidentally entered an incorrect address, you can report this to our customer service. If a product has to be re-sent because you have provided an incorrect delivery address, you may be charged for the additional shipping costs.
4.3 The text on the product is made exactly as you supply it. Spelling errors will not be corrected by us and you must provide photos correctly.
4.4 Colours may sometimes differ; this may be due to the picture or the type of product.
4.5 The properties of different products, including colour, thickness and weight, may vary, as we are dependent on the relevant suppliers.
4.6 Orders placed on Saturdays or Sundays, and on working days after 6:30 pm, will only be processed on the next working day.

5. Retention of Title
5.1 Ownership of the delivered products will only transfer if you have paid ENGEL all that you owe under any agreement. Celebrate Life owe, has fulfilled. The risk with regard to the products is already transferred to you at the time of delivery.

6. Complaints and Liability
6.1 You are obliged to examine the products upon delivery to ensure they comply with the agreement. If they do not, you must notify ENGEL. Celebrate Life thereof as soon as possible and in any case within fourteen (14) days of delivery, or at least as soon as reasonably possible after discovery, in writing and with reasons.
6.2 If it has been demonstrated that the products do not comply with the agreement, ENGEL. Celebrate Life has the choice to replace the relevant products, if desired against return, by new products or by reimbursement of the cost price including shipping costs, at the choice of the customer.
6.3 The costs and risks associated with any return shipment shall be borne by the customer.

7. Copyright of Print Designs, Disclaimer of Liability
7.1 The designs as they appear on the website of Engelpunt.com have been commissioned by ENGEL. Celebrate Life and designed by a recognised design agency. The use of these images without prior written permission is not permitted and will be challenged through legal channels if necessary.
7.2 If the customer provides their own design, or otherwise influences the product, the customer will assure ENGEL. Celebrate Life that no third-party rights exist in the imprint. In such cases, any infringements will be borne entirely by the customer.
7.3 The customer shall indemnify ENGEL. Celebrate Life against any claims and demands based on infringement of such rights of third parties. The customer shall reimburse ENGEL. Celebrate Life for all resulting costs of defence and other damages.
7.4 ENGEL. Celebrate Life may use your design on the site (as an example, not as an item for sale). If you state that you do not agree with this, we will remove the design (as an example) from the Engelpunt.com website within 24 hours.

8. Electronic Communications and Evidence
8.1 For misunderstandings, mutilation or loss of files, delays or improper transmission of data and messages as a result of the use of the Internet or any other means of communication in the traffic between the Customer and ENGEL. Celebrate Life (or third parties engaged by the Customer), ENGEL. Celebrate Life is not liable, unless and insofar as there is intent or gross negligence on the part of ENGEL. Celebrate Life.
8.2 ENGEL’s administration. Celebrate Life counts as full proof of the existence, content and performance of the agreement with the Customer in any legal proceedings, until proved to the contrary by the party who invokes the fact that the evidence is not reliable.

9. Force majeure
9.1 Without prejudice to its other rights, ENGEL. In the event of force majeure, Celebrate Life has the right, at its own discretion, to suspend the performance of your order or to dissolve the agreement without recourse to the courts, by notifying you in writing and without ENGEL. Celebrate Life being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
9.2 Force majeure is understood to mean any shortcoming that cannot be attributed to ENGEL. Celebrate Life, because it is not due to its fault and is not for its account under the law, legal act or generally accepted views. We also understand force majeure when a delivery has been lost at the customer or via postal services. As a service, ENGEL. Celebrate Life offers a one-time re-shipment.

10. Miscellaneous
10.1 If any of the provisions of these Conditions or any other agreement with ENGEL. Celebrate Life are found to be in conflict with any applicable legal provision, that provision shall become void and shall be replaced by a legally permissible comparable provision to be adopted by ENGEL. Celebrate Life.
10.2 We apply for proofs for quantities larger than 100 pieces.
10.3 A free gift and/or pendant is a free product and while stocks last. When these are not in stock at ENGEL. Celebrate Life, we are not obligated to provide it.
10.4 ENGEL. Celebrate Life is authorised to use third parties for the execution of your order(s).
10.5 Embroidery is embroidered up to 8 cm as standard. If you wish for the print to be embroidered in a larger size, this must be confirmed in writing and only agreed upon with SENSO Retail B.V. at an additional cost.
10.6 Embroidered items are usually delivered within three working days, though this can sometimes take up to five working days.
10.9 Products must be washed according to the washing instructions on the garment.
10.10 Invoices that are not paid are passed on to a debt collection agency.
10.11 Company logos can be used for inspiration (our customers) on the website Engelpunt.com

11. Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as these Terms and Conditions themselves, shall be exclusively governed by Dutch law.
11.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.

GENERAL TERMS AND CONDITIONS FOUNDATION WEBSHOP KEURMARK

These General Terms and Conditions of Stichting Webshop Keurmerk have been established in consultation with
the Consumers’ Association in the context of the Self-Regulation Consultation Coordination Group (CZ)
Social and Economic Council and come into force on 1 June 2014.
These General Terms and Conditions will be used by all members of the Stichting Webshop.
Kwaliteitskeurmerk met uitzondering van financiële diensten zoals bedoeld in de Wet op het financieel toezicht en voor
insofar as these services are supervised by the Netherlands Authority for the Financial Markets.

Index
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The Agreement
Article 6 – Right of withdrawal
Article 7 – Consumer Obligations During the Cooling-Off Period
Article 8 – Consumer withdrawal rights and associated costs
Article 9 – Obligations of the entrepreneur upon withdrawal
Article 10 – Right of exclusion of withdrawal
Article 11 – The price
Article 12 – Compliance and additional guarantee
Article 13 – Delivery and Performance
Article 14 – Duration of transactions: duration, cancellation and renewal
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Additional or deviating provisions
Article 19 – Changes to the Stichting Webshop Keurmerk general terms and conditions

Article 1 – Definitions
In these terms and conditions:
1. Supplementary agreement: an agreement in which the consumer buys products, digital content
and/or acquires services in connection with a distance contract and these matters, digital
content and/or services are provided by the entrepreneur or by a third party based on
an agreement between that third party and the entrepreneur;
2. Reflection period: the period during which the consumer can exercise their right of withdrawal.;
3. Consumer: the natural person who is not acting for purposes related to their
trade, business, craft or professional activity;
4. Day: calendar day (day of the month);
5. Digital content: data produced and delivered in digital form;
6. Continuing performance contract: an agreement that extends to the regular delivery of goods and services
and/or digital content over a period of time;
7. Durable data carrier: any tool – including e-mail – that the
enables the consumer or entrepreneur to store information that is personally addressed to them
Store for future reference or use over a period of time
tailored to the purpose for which the information is intended, and that unaltered reproduction of the
enables stored information;
8. Right of withdrawal: the consumer's option to cancel payment within the cooling-off period
distance contract;
9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and
offers products, (access to) digital content and/or services to consumers at a distance.;
10. Distance contract: an agreement between the trader and the consumer
is concluded within the framework of an organised distance selling scheme
products, digital content and/or services, up to and including the conclusion of the agreement
use is made exclusively or jointly of one or more techniques for communication on
distance;
11. Model withdrawal form: the European form included in Annex I of these terms and conditions
Model Withdrawal Form;

12. Technique for distance communication: means that can be used for closing
An agreement, without the consumer and entrepreneur having to be in the same room at the same time
have come together;

Article 2 – Identity of the entrepreneur

ENGEL. Celebrate Life
Fish Street 14
7324 AL Apeldoorn
The Netherlands

SENSO Retail B.V.
Fish Street 14
7324 AL Apeldoorn
The Netherlands

If the entrepreneur's activity is subject to a relevant licensing system: the
information about the supervisory authority;
If the entrepreneur exercises a regulated profession:
– the professional association or organisation with which he is affiliated;
– the professional title, the place in the EU or the European Economic Area in which it was awarded;
– a reference to the professional rules applicable in the Netherlands and indications as to where
and how these professional rules are accessible.

Article 3 – Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every
a distance contract concluded between a trader and a consumer.
2. Before the distance contract is concluded, the text of these general
conditions made available to the consumer. If this is not reasonably possible,
inform the entrepreneur, before the distance contract is concluded, of how the
general terms and conditions can be viewed at the entrepreneur and that they are at the request of the consumer
be sent free of charge as soon as possible.
3. If the distance contract is concluded electronically, contrary to the previous paragraph
and before the distance contract is concluded, the text of these terms and conditions
be made available to the consumer electronically in such a way that
It can be easily stored by the consumer in a sustainable way.
data carrier. If this is not reasonably possible, the distance contract will be concluded before
is concluded, the general terms and conditions will be indicated electronically
can be consulted and that, at the consumer's request, they are made electronically or
otherwise be sent free of charge.
4. In the event that a specific product or
terms and conditions of service apply. The second and third paragraphs correspond.
apply and the consumer can always invoke conflicting conditions
to the applicable provision that is most favourable to him.

Article 4 – The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be
expressly stated in the offer.
2. The offer contains a complete and accurate description of the products offered,
digital content and/or services. The description is detailed enough to be a good one
assessment of the offer by the consumer. If the trader uses
the makes of the images, these are a true representation of what is on offer
products, services and/or digital content. Obvious mistakes or errors in the
The offer does not bind the entrepreneur.
3. Each offer shall contain such information that it is clear to the consumer what the rights and
obligations that are attached to the acceptance of the offer.

Article 6 – Right of withdrawal
By-products
1. The consumer can enter into an agreement regarding the purchase of a product during
a cooling-off period of at least 14 days without giving reasons. The trader
You may ask the consumer about the reason for the withdrawal, but not to state his
Reason(s).
2. The cooling-off period referred to in paragraph 1 begins on the day after the consumer, or a person determined by the consumer
the consumer, a third party nominated by the consumer who is not the carrier, has taken possession of the product; or
a. if the consumer has ordered several products in the same order: the day on which
the consumer, or a third party designated by them, has received the last product. The
Entrepreneur may, provided he has clearly informed the consumer of this prior to the ordering process
manner; an order of several products with a different
Refuse delivery time.
b. if the delivery of a product consists of several shipments or parts: the day
on which the consumer, or a third party designated by him, has received the last shipment or the last
Part received;
c. in agreements for the regular delivery of products over a certain period
period: the day on which the consumer, or a third party nominated by them, first
Received the product.
For services and digital content that are not supplied on a tangible medium:
3. The consumer can enter into a service contract and a digital content contract
content not delivered on a tangible medium for at least 14 days without notice
of reasons to dissolve. The entrepreneur may ask the consumer for the reason
withdrawal, but not oblige it to state its reason(s).
4. The cooling-off period referred to in paragraph 3 commences on the day after the conclusion of the agreement.
Extended cooling-off period for products, services and digital content not supplied on a tangible medium
delivered if not informed about the right of withdrawal
If the entrepreneur provides the consumer with the legally required information about the right of withdrawal
or has not provided the model withdrawal form, the cooling-off period expires twelve months
after the termination of the original, as established in accordance with the previous paragraphs of this Article
Time to reflect.
6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph
within twelve months after the commencement date of the original cooling-off period expires
the cooling-off period 14 days after the day on which the consumer received that information.

Article 7 – Consumer Obligations During the Cooling-Off Period
1. During the cooling-off period, the consumer will handle the product and the packaging with care. They
will only unpack or use the product to the extent necessary for its nature and characteristics
and determine the operation of the product. The starting point here is that the consumer
handle and inspect the product only as he would be allowed to do in a shop.
2. The consumer is only liable for the resulting reduction in value of the product
of a way of handling the product that goes beyond what is permitted in paragraph 1.
3. The consumer shall not be liable for depreciation of the product as the entrepreneur
not to provide him with all legally required information about it before or at the conclusion of the agreement
right of withdrawal.

Article 8 – Consumer withdrawal rights and associated costs
If the consumer exercises their right of withdrawal, they must report this within the cooling-off period.
by means of the model withdrawal form or in another unambiguous manner to the
Entrepreneur.
2. As soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1,
the consumer returns the product or hands it over to (an authorised representative of) the
entrepreneur. This is not necessary if the entrepreneur has offered to collect the product themselves. The
The consumer has, in any case, observed the returns period if he returns the product.
before the cooling-off period has expired.
3. The consumer returns the product with all supplied accessories, if reasonable
possibly in original condition and packaging, and in accordance with reasonable conditions stipulated by the seller
and clear instructions.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the
consumer.
5. The consumer shall bear the direct costs of returning the product. As the
The entrepreneur has not reported that the consumer must bear these costs, or if the entrepreneur
indicates that it will bear the costs itself, the consumer does not have to pay the costs for the return shipment
wear.
6. If the consumer withdraws after having first expressly requested that the performance of the
service or supply of gas, water or electricity that are not made ready for sale in
a limited volume or certain quantity begins during the cooling-off period, the consumer is
entrepreneur owes an amount that is proportional to that part of the obligation that
has been met by the entrepreneur at the time of withdrawal, compared to the full
fulfilment of the commitment.
7. The consumer incurs no costs for the provision of services or the supply of water or gas
or electricity, which are not offered for sale in a limited volume or quantity;
to supply district heating, if:
a. the entrepreneur provides the consumer with the legally required information about the right of withdrawal, the
reimbursement of costs in case of withdrawal or has not provided the model form for withdrawal, or;
b. the consumer does not explicitly request the commencement of the performance of the service or delivery
of gas, water, electricity or district heating during the cooling-off period.
8. The consumer does not bear any costs for the full or partial delivery of not on a
material carrier digital content supplied, if:
a. prior to its delivery, he has not expressly agreed to commence
the fulfilment of the agreement before the end of the cooling-off period;
b. he has not acknowledged losing his right of withdrawal when giving his consent;
or
c. the entrepreneur has failed to confirm this statement with the consumer.
9. If the consumer exercises their right of withdrawal, all additional
agreements legally dissolved.

Article 9 – Obligations of the entrepreneur upon withdrawal
1. If the entrepreneur makes the consumer's withdrawal electronically possible
He will immediately send an acknowledgment of receipt upon receiving this notification.
2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery charges.
charged by the entrepreneur for the returned product, without delay
within 14 days of the day on which the consumer notifies them of the withdrawal. Unless the
If the entrepreneur offers to collect the product himself, he may wait with paying back until he has received it.
has received the product or until the consumer demonstrates that he has returned the product,
whichever time is earlier.
3. The entrepreneur uses the same means of payment that the consumer has for reimbursement
used, unless the consumer agrees to another method. The refund is free of charge
for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest
standard delivery, the entrepreneur does not have to pay the additional costs for the more expensive method
to repay.

Article 10 – Right of exclusion of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, however
only if the entrepreneur makes this clear with the offer, at least in time for the closing of the contract
agreement stated:
Products or services whose prices depend on fluctuations in the financial market
over which the entrepreneur has no influence and which can be completed within the withdrawal period
occur
2. Agreements concluded during a public auction. Under a public auction
means a method of sale whereby products, digital content and/or services are sold by the
entrepreneurs are offered to the consumer who is personally present or the
opportunity to attend the auction in person, overseen by an auctioneer,
and whereby the successful bidder is obliged to purchase the products, digital content and/or services
take;
3. Service agreements, after full performance of the service, but only if:
a. the performance has begun with the express prior consent of the consumer; and
b. the consumer has stated that they will lose their right of withdrawal as soon as the trader has cancelled the
fully executed the agreement;
4. Service agreements for the provision of accommodation, as set out in the agreement
a specific date or period of performance is anticipated and other than for residential purposes,
freight transport, car hire services and catering;
5. Agreements concerning leisure activities if a particular one is included in the agreement
the date or period of implementation thereof is provided;
6. Goods manufactured according to the consumer's specifications, which are not pre-manufactured and
which are manufactured based on an individual consumer's choice or decision, or which
are clearly intended for a specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products that are unsuitable for reasons of health protection or hygiene
to be returned and of which the seal has been broken after delivery;
9. Products that are irrevocably mixed with other products after delivery due to their nature;
10. Alcoholic beverages the price of which was agreed at the time the contract was concluded,
but delivery of which can only take place after 30 days, and the actual
the value depends on market fluctuations over which the entrepreneur has no control
has;
11. Sealed audio and video recordings and computer software, the sealing of which after
Delivery is broken;
12. Newspapers, periodicals or magazines, with the exception of subscriptions to them;
13. The supply of digital content otherwise than on a tangible medium, but only if:
a. the performance has begun with the express prior consent of the consumer; and
b. the consumer has stated that they are thereby foregoing their right of withdrawal.

Article 11 – The price
During the period of validity stated in the offer, the prices of the offered
products and/or services not increased, except for price changes as a result of changes
in VAT rates.
2. Notwithstanding the previous paragraph, the trader may offer products or services whose prices are
are subject to fluctuations in the financial market and over which the entrepreneur has no influence
on offer, with fluctuating prices. This dependence on fluctuations and the fact that
Any prices stated are target prices and will be stated with the offer.
3. Price increases within 3 months of the agreement being concluded are only valid
permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only valid
permitted if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the agreement with effect from the day
on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

Article 12 – Compliance with the agreement and additional guarantee
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or
usability and the existing on the date of the conclusion of the agreement
statutory provisions and/or government regulations. If agreed, the entrepreneur
also guarantees that the product is suitable for uses other than normal.
2. An additional guarantee provided by the trader, their supplier, manufacturer or importer
never limits the legal rights and claims that the consumer has under the
agreement against the entrepreneur should the entrepreneur be
failed to fulfil its part of the agreement.
3. An additional guarantee is understood to mean any obligation of the entrepreneur, their supplier,
importer or producer to which it assigns certain rights or claims to the consumer
that go above and beyond what it is legally obliged to do in the event that it has failed to comply with the
performance of its part of the agreement.

Article 13 – Delivery and Performance
The entrepreneur will take the greatest possible care when receiving
and in the execution of product orders and the assessment of requests for
provision of services.
2. The place of delivery shall be the address that the consumer has made known to the trader.
Made.
3. With due observance of what is stated in article 4 of these general terms and conditions,
The entrepreneur will process accepted orders expeditiously, but at the latest within 30 days.
days, unless a different delivery period has been agreed. If the delivery
is delayed, or if an order cannot be delivered or can only be delivered in part
carried out, the consumer will receive this no later than 30 days after they placed the order
has message. In that case, the consumer has the right to terminate the agreement without charge.
dissolution and the right to any compensation.
4. Following dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer.
must repay without delay.
5. The risk of damage and/or loss of products remains with the entrepreneur until
time of delivery to the consumer or a predetermined and to the entrepreneur
announced representative, unless expressly agreed otherwise.

Article 14 – Duration of transactions: duration, cancellation and renewal
Cancellation
The consumer can enter into an agreement that has been entered into for an indefinite period and that extends to the
regular delivery of products (including electricity) or services, at all times
cancel subject to the agreed cancellation rules and a
A notice period of no more than one month.
2. The consumer can enter into an agreement that has been entered into for a definite period and that extends to the
regular delivery of products (including electricity) or services, at all times
at the end of the fixed term, subject to due observance of the agreed terms
cancellation policy and a notice period of no more than one month.
3. The consumer can use the agreements referred to in the preceding paragraphs:
– cancel at any time and not be limited to cancellation at a specific time or in a
a certain period;
– cancel at least in the same way as they have been entered into by him;
– always cancel with the same notice period as the entrepreneur has stipulated for itself.
Extension:
4. An agreement that has been entered into for a definite period and that extends to regular delivery
of products (including electricity) or services, may not be tacit
extended or renewed for a specified period.
5. Contrary to the previous paragraph, an agreement that has been entered into for a definite period and that
extends to the regular delivery of daily news and weekly newspapers and magazines, implicitly
be renewed for a specified period of up to three months, if the consumer has this
extended agreement at the end of the extension with a notice period
of at most one month.
6. An agreement that has been entered into for a defined period and that extends to regular delivery
of products or services, may only be tacitly renewed for an indefinite period if the
The consumer may cancel at any time with a notice period of no more than one month. The
The notice period is a maximum of three months in case the agreement extends beyond the arranged term, but
Less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. An agreement with a limited duration for the regular delivery of daily,
news and weeklies and magazines (trial or introductory subscription) are not
tacitly continued and ends automatically at the end of the trial or introductory period.
Costly
8. If an agreement has a duration of more than one year, the consumer may terminate the contract after one year.
terminate the agreement at any time with a notice period of no more than one month, unless the
Reasonableness and fairness oppose termination before the end of the agreed term.
to postpone.

Article 15 – Payment
1. Unless otherwise stipulated in the agreement or additional terms, the
Any sums owed by the consumer must be paid within 14 days of taking effect.
of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion
of the agreement. In the case of an agreement to provide a service, this covers
the day after the consumer has received confirmation of the agreement
receive.
2. When selling products to consumers, the consumer may be bound by the general terms and conditions
You will never be obliged to pay more than 50% in advance. When prepayment is
stipulated, the consumer cannot assert any rights with regard to the execution of the
relevant order or service(s), before the stipulated advance payment has been received
occurred.
The consumer has the obligation to correct inaccuracies in payment details provided or stated.
to report immediately to the entrepreneur.
4. If the consumer does not meet his payment obligation(s) in time, this will be due after he has passed
The entrepreneur has been made aware of the late payment and has set a deadline for the consumer.
of 14 days to still meet his payment obligations, after the
If payment is not made within this 14-day period, the outstanding amount will be deducted.
owes statutory interest and the entrepreneur is entitled to the costs incurred by him
to charge additional extrajudicial collection costs. These collection costs amount to
maximum: 15% on outstanding amounts up to €2,500; 10% on the subsequent €
2,500.= and 5% on the next €5,000.=, with a minimum of €40.=. The entrepreneur can
deviate from the stated amounts and percentages for the benefit of the consumer.

Article 16 – Complaints procedure
1. The entrepreneur has a sufficiently publicised complaints procedure and handles it
the complaint in accordance with this complaints procedure.
2. Complaints concerning the execution of the agreement must be lodged within a reasonable time after the
The consumer has discovered the defects,
at the entrepreneur.
3. Complaints submitted to the entrepreneur are counted within a period of 14 days from
the date of receipt. If a complaint has a foreseeable longer processing time
questions, the entrepreneur will respond with a message within 14 days
of receipt and an indication when the consumer can receive a more detailed answer
expect.
4. A complaint about a product, service or the service of the entrepreneur can also be
submitted via a complaint form on the Foundation’s website via the consumer page
Webshop Keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/) The complaint is
then sent to both the relevant entrepreneur and the Stichting Webshop Keurmerk.
5. Webshop Keurmerk will not handle a dispute or will discontinue handling it if the
entrepreneur has been granted a suspension of payments, has become insolvent or has been declared bankrupt
business activities have actually ended or the webshop has been suspended by Webshop Keurmerk
or struck off the roll.
6. A dispute will only be handled by Webshop Keurmerk if the
the consumer has first submitted his complaint to the seller within a reasonable time.
7. The dispute must be submitted to Webshop in writing no later than twelve months after the dispute has arisen
Trademark to be registered.
8. It is also possible to register complaints via the European ODR platform (https://
ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Article 17 – Disputes
1. On agreements between the entrepreneur and the consumer to which these general
Terms and conditions, only Dutch law applies. Also
if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.

Article 18 – Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be detrimental
of the consumer and must be recorded in writing or in such a way that these
can be stored by the consumer in an accessible manner in a sustainable way
data carrier.

Article 19 – Changes to the Stichting Webshop Keurmerk general terms and conditions
1. When Stichting Webshop Keurmerk makes a change, we will notify the entrepreneur
inform you through the newsletter and post the latest conditions on our
website (https://www.keurmerk.info/nl/general-conditions/)
2. Changes to these terms and conditions are only effective after they have been made in an appropriate manner
have been published, on the understanding that applicable changes during the term of
An offer, the provision most favourable to the consumer will prevail.

Stichting Webshop Keurmerk
Willemsparkweg 193, 1071 HA Amsterdam